Voice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls using an internet (or private network) connection typically over a broadband connection instead of your standard phone line. The technology used in our business VoIP services in the Shenandoah Valley makes more efficient use of communication channels than your normal telephone, which dedicates a distinct voice channel to each individual conversation that is underway.
Benefits From Using a Texting Capability from Your Business Number
- Send promotional texts with the latest offers and deals.
- Keep your personal number private.
- One solution for messages and calls.
- Gives your clients an extra way to reach you.
- Benefits those who are hard of hearing.
- Increases productivity.
SMS has higher open rates!
Research reveals that 68% of phone users check their phones regularly for messages. Other websites report SMS read rates at over 90% compared to an email read rate of only 20%. There are many factors as to why that is but the fact that an SMS message is short, and it only takes a couple of seconds to read will surely play a part. SMS marketing needs to be treated with care as it could easily border the line of being perceived as spam. However, clearly, when carried out correctly, it has massive customer engagement which would otherwise be missed.
10 Benefits of Hosted VOIP
For Small Businesses
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MINIMAL ON-SITE SUPPORT NEEDED
It’s sometimes difficult to get timely service for on-site telephone control hardware, especially for older equipment. Hosted VoIP control hardware is centrally managed and serviced in the cloud.
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INDUSTRY STANDARD TELEPHONES
Many on-premises systems require proprietary telephones. Hosted VoIP systems use industry phone equipment from vendors such as Polycom and Yealink. This means more availability and lower cost.
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NO GEOGRAPHIC CONSTRAINTS
It’s sometimes difficult to get timely service for on-site telephone control hardware, especially for older equipment. Hosted VoIP control hardware is centrally managed and serviced in the cloud.
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EASY TO CONFIGURE
Some older phone systems have to be programmed using a dial pad and a small telephone display. Hosted VoIP systems provide a full browser interface for setting up system and user options.
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NO SEPARATE TELEPHONE WIRING
VoIP phones run on the same cables as business computers. There’s no need to spend money to have a separate set of telephone wires run in an expanded office space or new building.
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CONTINUOUS FEATURE/FUNCTION IMPRO.
Unlike an on-premises telephone system that can have a relatively static feature set, a hosted VoIP solution is software-driven. This means that valuable new features and functionality are continuously being made available.
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SIMPLIFIED BILLING
With hosted business VoIP from our Winchester company, all telephone services, including telephone lines, are on one easy to understand invoice. The total monthly costs of a hosted VoIP telephone system do not have to be deciphered, assembled or calculated.
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MORE EASILY ACCESSIBLE SALESPERSON
Sometimes, missing a phone call can mean missing out on a sales opportunity. Even when outside of the office, a salesperson can forward their desktop VoIP phone extension to their mobile number.
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VALUABLE REPORTING AND ANALYTICS
Our hosted business VoIP solutions in Winchester capture many data points and provide actionable analytics such as inbound call volume by line in hour. Customer service staff can be scheduled appropriately based on call volume.
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TELEPHONE PORTABILITY
When an employee changes offices, moves to a new location or goes on an extended trip, they can take their phone with them and plug it into any business grade Internet connection.
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